Privacy Policy

1. Our Privacy Philosophy

Let's be upfront: we don't want your data. We only collect what we absolutely need to make Parrot Answers work. We're not in the business of selling your information, and we're not going to start.

This privacy policy explains what we collect, why we collect it, and what we do with it. We've written it to comply with privacy laws in the EU (GDPR), the US, and Australia, but we've tried to make it readable too.

Important: Parrot Answers does not use cookies or analytics. We collect minimal information and we're transparent about what we do with it.

2. What We Collect

Stuff You Give Us

When you use Parrot Answers, you might give us:

• Account info: Your email address and password (or if you sign in with a third-party provider, they give us your email and name)
• Content: The FAQs, policies, and other content you upload to use with your widget
• Site configuration: Information about the websites where you install the widget
• Payment info: We use Stripe to handle payments, and they're really good at security. We never see your full card number - Stripe handles all that.

Stuff We Collect Automatically

When you use Parrot Answers, we automatically collect some technical information:

• Usage data: How many questions your widget answers, which helps us enforce plan limits and understand how the service is being used
• Device info: Your IP address and basic request information - standard stuff that helps us make sure Parrot Answers works and stays secure
• Error logs: If something breaks, we log errors to help us fix problems. These don't contain personal information.

What We Don't Collect

We don't use cookies. We don't use analytics. We don't track your visitors. We don't collect information about people who use your widget - that's between you and your customers.

3. How We Use Your Information

We use your information to:

• Run Parrot Answers and make it work for you
• Process your subscription payments
• Answer questions through your widget using your content
• Send you important updates about your account (like subscription changes)
• Help you if you contact support
• Keep Parrot Answers secure and prevent abuse
• Follow legal requirements

Here's what we don't do: We don't sell your data. We don't use it for advertising. We don't share it with data brokers. We don't track your website visitors. We collect the minimum we need, and that's it.

4. Who Sees Your Information

Your Content

The content you provide (FAQs, policies, etc.) is used to answer questions through your widget. It's not publicly accessible - only your widget can use it to answer questions.

Service Providers

We work with a few trusted companies to run Parrot Answers:

• Stripe: They handle payments securely
• Our hosting provider: They keep our servers running

These companies are contractually required to protect your information and only use it for what we need them to do. We don't let them use your data for their own purposes.

Legal Requirements

If the law requires us to share your information (like a court order), we'll have to comply. We'll also share it if we think it's necessary to protect someone's safety or prevent serious harm.

5. How We Keep Your Data Safe

We use industry-standard security measures to protect your data. Your information is stored in encrypted databases on secure servers. That said, nothing on the internet is 100% secure - even big companies get hacked sometimes. We do our best, but we can't guarantee perfect security.

We keep your information as long as your account is active. If you delete your account, we'll delete your personal information too (except where we're legally required to keep it, like for tax records).

6. Your Rights

Depending on where you live, you have certain rights over your data:

See Your Data

You can see most of your information right in your account settings. If you want a full copy of everything we have, just ask us at [email protected].

Fix Your Data

You can update your information anytime through your account settings. If something's wrong and you can't fix it yourself, let us know and we'll help.

Delete Your Data

You can delete your account anytime. When you do, we'll delete your personal information, except where we're legally required to keep it (like payment records for tax purposes).

Object to Processing

If you don't want us to process your information in a certain way, you can object. Just contact us and we'll work it out.

Complain

If you're in the EU and you think we've mishandled your data, you can complain to your local data protection authority. If you're in Australia, you can contact the Office of the Australian Information Commissioner (OAIC). We hope it doesn't come to that, but the option is there.

7. Kids' Privacy

Parrot Answers is for people 18 and older. We don't knowingly collect information from kids under 18. If you're a parent and you think your kid gave us their information, let us know immediately and we'll delete it.

8. International Data

Your information might be stored on servers outside your country. We make sure it's protected according to this privacy policy, regardless of where it's stored.

9. No Cookies, No Analytics

Parrot Answers does not use cookies. We don't set any tracking cookies, session cookies, or any other kind of cookies. You don't need to manage cookie preferences because there aren't any.

We don't use analytics. We don't track how you use our website. We don't track how your visitors use your widget. We don't use Google Analytics, or any other analytics service.

The only technical information we collect is what's necessary to make the service work - like your IP address for security and basic request information. We don't use this to track you or build profiles.

10. Links to Other Sites

Parrot Answers might link to other websites. We're not responsible for their privacy practices. If you click through to another site, check their privacy policy - we can't control what they do.

11. Changes to This Policy

We might update this privacy policy as Parrot Answers grows. If we make significant changes, we'll update the "Last updated" date at the top. If you keep using Parrot Answers after we update it, that means you're okay with the changes.

12. Questions?

If you have questions about privacy or want to exercise your rights, email us at [email protected]. We'll get back to you as soon as we can.

For EU users: We comply with GDPR. For Australian users: We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.