Frequently Asked Questions

What is Parrot Answers?

Parrot Answers is a locked answer widget for websites.

It answers visitor questions only from content you explicitly approve - such as FAQs and policies - and refuses to answer anything else.

It is designed to reduce repetitive customer questions without becoming a chatbot.

Is Parrot Answers a chatbot?

No.

Although Parrot Answers uses large language models (LLMs) internally, it is not a conversational chatbot or AI assistant.

It does not:

• answer arbitrary or open-ended questions
• hold conversations
• ask follow-up questions
• improvise or infer information
• attempt to be helpful beyond your content

Think of it as an interactive FAQ that answers in sentences, with strict boundaries.

Does Parrot Answers use AI or LLMs?

Yes.

Parrot Answers uses large language models (LLMs) as part of its answer-generation process.

LLMs are used strictly to:

• understand a visitor's question
• match it against your approved content
• generate a short, factual response

They are not used for:

• external knowledge
• creative or speculative answers
• conversation or sales assistance

LLMs are an implementation detail - the product's behaviour is defined by its limits, not the model.

What content does Parrot Answers answer from?

Parrot Answers answers only from content you approve, such as:

• FAQs
• Policies
• Shipping information
• Refund information
• Terms and conditions

If the relevant information is not present in your approved content, Parrot Answers will not answer.

What happens when Parrot Answers doesn't know the answer?

It says so - clearly.

This behaviour is intentional and non-negotiable.

Refusing to answer is how Parrot Answers maintains trust.

Does Parrot Answers ever hallucinate or make things up?

No.

Parrot Answers is content-limited by design.
If an answer cannot be directly supported by your approved content, no answer is generated.

There is no guessing or fallback invention mode.

Why would I use this instead of a chatbot?

Most chatbots try to answer everything.
That's exactly how they lose trust.

Parrot Answers is for businesses who want:

• fewer interruptions
• predictable behaviour
• accurate answers
• no surprises

It is intentionally limited so it can be relied on.

Will Parrot Answers try to sell to my customers?

No.

Parrot Answers does not:

• upsell
• recommend products
• qualify leads
• capture emails
• redirect conversations

It answers questions or refuses - nothing more.

How does Parrot Answers reduce interruptions?

By answering common questions before they reach you.

This typically reduces:

• support emails
• contact form submissions
• DMs
• phone calls

Parrot Answers is designed for deflection, not conversation.

How do I install Parrot Answers?

Parrot Answers is installed using a simple JavaScript embed.

You add a single script tag to your website, and the widget appears where you choose.

Because it's a standard embed:

• it works on any platform
• it does not depend on a specific CMS
• no plugins or extensions are required

Can my Parrot Answers widget be embedded on other websites without my permission?

No.

Each widget is tied to your account and approved domains.
If someone copies your embed code and attempts to use it elsewhere, it will not serve answers.

Do I need an API key?

No.

Parrot Answers uses site-specific identifiers and backend domain validation.
You do not need to manage or rotate API keys.

Does Parrot Answers crawl my entire website?

Only if you enable it.

You control what content is ingested:

• manual paste
• selected URLs
• optional automated refresh (plan-dependent)

Nothing is ingested or indexed without your approval.

Where is my content stored?

Your content is stored securely and scoped to your account.

It is used only to:

• retrieve relevant content
• generate answers for your site

Content is not shared between customers and is not made publicly accessible.

Is my content used to train AI models?

Parrot Answers does not use your content to train its own models.

Your content is processed only to provide the service - storing approved content, retrieving relevant sections, and generating responses for your site.

Parrot Answers relies on third-party AI providers to generate responses. These providers process data to deliver the service, in accordance with their own policies.

If you have specific data handling or compliance requirements, please contact us before using the service.

What happens if I update my FAQ or policies?

You can update your content at any time.

Depending on your plan:

• updates may be manual
• or automatically refreshed

Updated content replaces older content - Parrot Answers does not retain outdated answers.

Does Parrot Answers use cookies?

Parrot Answers uses minimal cookies for essential functionality.

Cookies are used only for:

• authentication and session management
• remembering your plan selection during signup

We do not use cookies for tracking, advertising, or analytics purposes.

Is there a free trial?

Yes.

All plans include a 7-day free trial.

A credit card is required to activate your site.
You can cancel anytime during the trial.

There is no free tier.

Why is a credit card required for the trial?

Because Parrot Answers incurs real infrastructure costs and is intended for real business use.

Requiring a card:

• prevents misuse
• keeps pricing predictable
• ensures serious evaluation

This helps keep the service reliable for everyone.

What happens if I cancel?

Your widget stops serving answers.

There are:

• no lock-ins
• no penalties
• no hidden charges

You can cancel anytime.

What pricing plans are available?

Can I remove the "Powered by Parrot Answers" attribution?

Yes, on eligible plans.

On lower-tier plans, attribution is included.
On higher-tier plans, attribution can be removed or customised.

The attribution is intentionally subtle and trust-focused.

Do you offer customer support?

Yes - for your business, not your customers.

Support is provided via email for:

• setup questions
• billing issues
• unexpected behaviour

Parrot Answers does not include a customer-facing support or ticketing system.

Is Parrot Answers suitable for enterprise use?

Parrot Answers is designed primarily for small to medium businesses.

Custom plans are available for higher volumes or specialised needs.
If you require complex workflows or conversational AI, this may not be the right product.

What does "content-locked" actually mean?

It means Parrot Answers can only answer questions that can be directly supported by your approved content.

If there is no relevant content:

• no partial answer is given
• no assumptions are made
• no extrapolation occurs

This is a hard rule, not a preference.

What is Parrot Answers not trying to be?

Parrot Answers is explicitly not:

• a general AI assistant
• a chatbot
• a helpdesk
• a CRM
• a sales tool
• a workflow engine

Its value comes from what it refuses to do.

Who is Parrot Answers for?

Parrot Answers is for businesses who:

• get the same questions repeatedly
• want fewer interruptions
• value correctness over cleverness
• prefer simple tools with clear limits

If you want conversations, suggestions, or AI personality, this is probably not a good fit.

Where can I see it working?

You can try a live demo directly on our website.

Ask real questions.
Get real answers - or honest refusals.

Still unsure?

That's okay.

Parrot Answers is intentionally opinionated.
If its limits make you more comfortable, it's probably a good fit.

If they feel restrictive, it's probably not.